Política de reembolso

14-Day Return & Refund Policy

At ROVEKOR, we want you to feel confident with your purchase. We accept eligible returns requested within 14 days of delivery.

Return Eligibility

To be eligible for a return, your item must be unused, unopened, and in the same condition in which you received it. The product must be in its original packaging with any seals or protective packaging intact.

For hygiene and safety reasons, opened, used, tested, or unsealed skincare and cosmetic products cannot be returned.

To request a return, please contact us at alejandro94.bl@gmail.com before sending your item back. Returns sent without prior authorization may not be accepted.

Return Shipping

For eligible returns that are not related to a damaged, defective, or incorrect item, the customer is responsible for arranging and paying for return shipping. Original shipping charges, if any, are non-refundable unless required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact us as soon as possible at alejandro94.bl@gmail.com. Please include your order number and, when appropriate, photos showing the issue so we can evaluate it and provide an appropriate solution.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please note that your bank or card issuer may require additional time to process and post the refund.

Cancellations

Orders may be canceled before they have been prepared for fulfillment. Once an order has been prepared or shipped, it can no longer be canceled and our return policy will apply.

Questions

If you have any questions about returns or refunds, please contact us at alejandro94.bl@gmail.com.